A1: When purchasing from Xcotton-partnered stores, you may opt for Shipping Protection to safeguard your order against loss, damage, or misdelivery during transit.
Q2: When am I eligible to file a claim?
A2: You may submit a claim under the following circumstances:
Domestic orders undelivered after 30 days or international orders undelivered after 60 days from the shipment date.
Visible damage to the delivered package.
Package marked "delivered" but not received (requires supporting documentation, e.g., police report or security footage).
Misdelivery to an incorrect address due to system/processing errors (provided the correct address was submitted at checkout).
Q3: How do I file a claim?
A3: To report lost, damaged, or misdelivered packages:
