Although this iron has some points to improve, I loved the way the seller contacted me and offered me a refund, I even told them that it was not necessary and they still offered it to me and let me keep it.(Edited)This iron really works well, it just has a few things that could be improved. It says that it can be used with Damp hair but the truth is that it didn't work for me girls, my hair is curly and with damp hair it lasts a long time to straighten it and you feel that it is mistreating it too much; I imagine that if you have natural straight hair you can use it with damp hair. That's why I dried it with the hair dryer, without tension I just dried it but if you do it with tension it will look better and it's easier. It brings a very practical velvety cover to store it and a glove so you don't get burned but I really don't like using it because you don't feel if your hair still wavy when you have it on. In general, for the price there may be better options but this one is not so bad to begin with.