Returns and Exchanges
Returns & Exchanges
We handle return requests only for purchases made directly through the official Wavytalk website. For purchases made on other platforms, please follow the respective platform’s return process.
How do I initiate a return or exchange?
You can easily complete a return or exchange online here (please have your original order number ready).
For further assistance, feel free to reach out to our customer service team at support@wavytalk.com.
What’s your return policy?
All returns must be processed within 30 days of receiving your order. To initiate a return, please provide the original order number. You will receive a full refund to your original form of payment.
Please ensure all returns include any accessories and are returned in the original packaging.
For returns not related to product quality, a $5 restocking and shipping fee will be applied.
How long does it take to receive a refund?
Once the returned product is received at our warehouse, credit card refunds typically take 5–10 business days to appear on your statement.
What should I do if I receive the wrong product?
Just email support@wavytalk.com with your order number, and we’re happy to help!